Dickhead of the day award goes to our bank.
We forwarded the bank all the required documentation for final payment, Occupancy Permit, Building Insurance and Builders Invoice, so that they can organise an inspection and get ready for final payment. From my understanding, the usual process for final payment is that the bank will cut a cheque, we collect it from the branch, and then we hold it pending handover. Not this time. Some douche bag at the back has gone and made payment direct to the builder. Our build is 100% paid for, yet not 100% complete.
Apparently, the bank has tried to reverse the payment, but they can’t. WTF?!? They are going to contact the builder in the next 24-48 hours and ask for the money back. WTAF?!? And to make matters worse, the guy at the bank went on the offence and was so rude to Mr W on the phone. He acknowledged they didn’t follow standard procedure but didn’t apologise. You’d expect some sort of , I’m sorry, we made a mistake, we’ll sort it all out. No. That’s just our bad luck for now.
Sick of dealing with people who don’t know how to do their job.